Community Organizations
Trusted province-wide organizations offering information, support, and services to Quebec caregivers.
Your Local CLSC
GovernmentQuebec's primary access point for publicly funded home care. The CLSC assesses eligibility, develops care plans, and coordinates services delivered at home.
Best for
- ·Requesting a first home care assessment
- ·Asking for a reassessment after a health change or hospitalization
- ·Following up on or appealing a care plan decision
- ·Finding out which services you qualify for under your care plan
CIUSSS / CISSS
GovernmentRegional health and social services authorities that administer CLSCs, hospitals, and long-term care facilities across Quebec. The formal escalation point above your local CLSC.
Best for
- ·Filing a formal complaint after the CLSC's internal process failed
- ·Appealing a care decision that was not resolved at the local level
- ·Understanding your regional health network structure
- ·Coordinating care across multiple facilities or services
211 Québec
CommunityA free directory of health and social services across Quebec, available by phone (dial 2-1-1) or online. Helps you find your local CLSC and other community resources by region.
Best for
- ·Finding your local CLSC or regional health office
- ·Locating meal delivery, transportation, or day programs
- ·Searching for community support services by region
- ·Connecting a newcomer or isolated senior with local help
Info-Santé 811
HealthcareA provincial health information line staffed by nurses, available 24 hours a day, 7 days a week. Helps triage health questions and advise on next steps — from medication questions to deciding whether to go to emergency.
Best for
- ·Getting advice on a new or worsening symptom
- ·Deciding whether to go to emergency or wait for your doctor
- ·Questions about medications, wound care, or a recent procedure
- ·Monitoring a loved one's condition between medical appointments
L'Appui
Caregiver SupportQuebec's largest resource organization for family caregivers. Offers plain-language information, emotional support, local service listings, and access to the provincial PSPA financial assistance program for caregivers.
Best for
- ·Learning about your rights and options as a caregiver
- ·Finding respite or relief programs in your region
- ·Applying for PSPA financial assistance for caregivers
- ·Looking for support tailored to a specific condition (dementia, palliative care)
Caregiver Support Helpline
Caregiver SupportFree, confidential phone and chat support for caregivers across Quebec, offered by L'Appui. A trained caregiver support worker listens, provides information, and helps connect you with local resources.
Best for
- ·Feeling overwhelmed and unsure where to start
- ·Preparing for a CLSC assessment or care meeting
- ·Looking for guidance through a difficult or complex situation
- ·Needing a knowledgeable person to talk things through with
FADOQ
SeniorsQuebec's largest seniors' rights organization, with over 500,000 members. Advocates for quality of life, financial security, and fair access to services for adults 50 and over.
Best for
- ·Seeking advocacy support for a senior's rights or access to services
- ·Learning about programs and benefits available to people 50+
- ·Looking for community activities and social programs for seniors
- ·Appealing a government decision that affects a senior
Québec Ombudsman
AdvocacyQuebec's independent public protector. Investigates complaints against public institutions — including health authorities — when internal processes have been exhausted and the person believes they were treated unfairly.
Best for
- ·Internal CLSC or CIUSSS complaint process has been fully exhausted
- ·Believe you have been treated unfairly by a public health authority
- ·Seeking an independent investigation of a care plan decision
- ·Rights were not respected and you have documented the situation